ups says delivery attempted but it wasn't

3 min read 29-12-2024

ups says delivery attempted but it wasn't

It's frustrating. You're waiting for a crucial package, and UPS says a delivery attempt was made, but you were home all day. Nobody knocked, rang the doorbell, or left a note. What should you do? This guide will walk you through the steps to take when UPS claims a delivery attempt was made, but you missed it.

Understanding the "Delivery Attempt" Notification

The dreaded "delivery attempt" notification from UPS doesn't always mean a driver actually tried to deliver your package. Several reasons can lead to this notification, even if no one was there:

Incorrect Address Information: Double-check your address in your UPS tracking information. Even a small error can cause a missed delivery.
Driver Error: Human error is a possibility. The driver may have mistakenly marked the delivery as attempted.
Missed Delivery: The driver might have truly tried to deliver, but you missed them. Were you close to the door? Did you answer a phone call?
Access Issues: Was there anything blocking access to your door? A parked car, gate, or snow could have prevented the driver from reaching your door.
Package Issues: Sometimes the package itself might be damaged or undeliverable, leading to a marked attempt even if it never really happened.

How to Investigate Your Missing Package

Before panicking, take these steps:

1. Check Your Tracking Information Thoroughly

Go to the UPS website: Look at your tracking information on the official UPS website. Look for specifics: time of attempted delivery, location details, and any additional notes left by the driver.
Review Images/Video: Some UPS delivery trucks now have cameras, and you might be able to find an image or video showing the purported delivery attempt. This could provide additional information.

2. Contact Your Neighbors

Ask around: Have any of your neighbors received packages recently? Sometimes packages are mistakenly left with a neighbor.

3. Examine Your Property Carefully

Look for a notification: UPS drivers sometimes leave a notification slip. Check your door, mailbox, or nearby areas where such slips might be placed.

4. Contact UPS Customer Service

Call or chat online: Explain the situation clearly. Provide your tracking number, and describe why you believe the delivery attempt was inaccurate. Be polite and firm. They may be able to investigate the matter further or reschedule the delivery.
Keep records: Note down the date and time you contacted them, the name of the representative, and any reference numbers provided.

5. Review Your Security Cameras

Check your footage: If you have security cameras, review the footage around the time of the purported delivery attempt. This could provide visual evidence of whether or not a delivery was actually attempted.

What to Do if the Problem Persists

If you've followed the steps above and are still without your package, here's what you can do:

File a claim: If UPS confirms the package wasn't delivered as indicated, you can file a claim for a lost or damaged package. Be prepared to provide documentation, such as tracking information and any photos you have. Check UPS’s guidelines for the claim process.
Contact the sender: If you're not the original recipient, contact the sender and let them know about the issue. They may be able to contact UPS on your behalf or initiate a replacement shipment.

Preventing Future Issues

Provide clear delivery instructions: If you have any access limitations or special instructions, be sure to include them in your delivery address information.
Consider a UPS Access Point: These are authorized locations (like The UPS Store or other convenient spots) where you can pick up packages if you're not always home.

Receiving a "delivery attempt" notification that's inaccurate is frustrating, but by following these steps, you can increase your chances of locating your package and resolving the issue efficiently. Remember to stay calm, document everything, and be persistent in contacting UPS. You're not alone! Many others have experienced this issue.